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Privacy Policy

Effective date: August 20, 2025

Austin Powder Company (or “us”, “we”, or “our”) operates the http://austinpowder.com website. This Privacy Policy informs you of our policies regarding the collection, use and disclosure of Personal Data when you use this website and any other digital platforms, applications, services and activities that link to or reference this Privacy Policy and the choices you have associated with that Personal Data.

We use your Personal Data to provide and improve the Service. If you are outside the European Economic Area (“EEA”) or the United Kingdom (“UK”), by using the Service, you agree to the collection and use of information, including Personal Data, in accordance with this Privacy Policy. If you are in the EEA or the UK, this Privacy Policy is provided for informational purposes only. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from http://austinpowder.com

Definitions

  • Service means the http://austinpowder.com website operated by Austin Powder Company and all other digital platforms, applications, services and activities that link to or reference this Privacy Policy.
  • Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data means data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies means small files that are downloaded and stored on your device (computer or mobile device) when you visit websites.
  • Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any Personal Data are, or are to be, processed.For the purpose of this Privacy Policy, we are the Data Controller of your Personal Data.
  • Data Processors (or Service Providers) Data Processor (or Service Provider) means any natural or legal person who processes the Personal Data on behalf of the Data Controller.We may use the services of various Service Providers in order to process your Personal Data more effectively.
  • Data Subject (or User) Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may collect from you and/or third parties, or ask you to provide us with, certain Personal Data. You may provide us with your Personal Data by filling in online forms (such as on our ‘Contact Us’ page, or otherwise by corresponding with us by phone, email, or otherwise. As you interact with the Service, we and certain third parties automatically collect technical data about your device, browsing actions and patterns. Finally, we will receive Personal Data about you from various third parties and public sources, for example, analytics providers (see section “Analytics” below).

The Personal Data we process may include, but is not limited to:

  • Email address
  • First name and last name, identifiers, title
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
  • Marketing and communications data including your preferences in receiving marketing from us

Usage Data

We may collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time anddate of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Usage Data is also collected from third parties including Google as set out below.

We may also collect, use and share aggregated data such as statistical or demographic data which is not Personal Data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how

Location Data

We may collect, use and store information about your location while you access the Service, if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device and/or browser settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to collect data which tracks the activity on our Service and we hold certain information collected from such cookies and tracking technologies.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used on our Service such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can reject the use of non-essential cookies and other tracking technologies (i.e., those which are not required to provide the website) using the cookie banner displayed when you enter the website, or you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use on our Service:

  • Strictly necessary cookies. We use cookies that are required to operate our Service. These cookies are always enabled because our Service cannot operate without them.
  • Preference/functionality Cookies. We use these Cookies to remember your preferences and various settings as you use, and when you return to, our Service.
  • Security Cookies. We use Security Cookies for security purposes.
  • Analytics/performance Cookies. We use these cookies to recognize and count the number of visitors on our Service and how they interact.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 

Analytics

We may use third-party Service Providers to collect data, which we use to monitor and analyse the use of our Service.

  • Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. We utilise Google Analytics on our Service, and we use the data collected by Google to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Use of Data

Austin Powder Company uses the Personal Data set out above for various purposes, including:

  • To provide and maintain our Service
  • To process and deliver orders and perform our services and manage payments
  • To notify you about changes to our Service, our terms or our Privacy Policy
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support, address customer requests and otherwise communicate with customers and Service users
  • To gather analysis or valuable information so that we can improve our Service, products/services and customer relationships and experience
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data
  • To deliver relevant marketing communications, website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you

You may be asked to provide some of the Personal Data referred to in this Privacy Policy for one or more of the purposes described above. If you fail to provide this Personal Data when requested, and the information is necessary for Austin Powder Company to comply with its legal or contractual obligations under applicable law, we may not be able to meet the obligations placed on us. In all other cases, the provision of your Personal Data is voluntary.

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR) and the UK GDPR

If you are in the EEA or the United Kingdom, or our processing of your Personal Data is subject to EEA or UK data protection law, Austin Powder Company’s legal basis for collecting and using the Personal Data described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Austin Powder Company may process your Personal Data because:

  • We need to perform a contract with you (e.g. to fulfil an order and to provide customer support)
  • You have given us permission to do so (e.g. to send you marketing communications)
  • The processing is in our legitimate interests, and it is not overridden by your rights (e.g. our legitimate interests in monitoring the usage of and improving the Services and to detect, prevent and address technical issues)
  • To comply with the law (e.g. to notify you about changes to the Services)

Retention of Data

Austin Powder Company will retain your Personal Data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and in accordance with applicable data protection laws and other statutory requirements. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable regulatory, tax, accounting or reporting requirements or laws), resolve disputes and enforce our legal agreements and policies.

To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Austin Powder Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

In some circumstances you can ask us to delete your Personal Data: see “Your Data Protection Rights under the General Data Protection Regulation (GDPR) and UK GDPR” below for further information.

Sharing and International Transfers of Data

Your information, including Personal Data, may be shared with third parties, and may be transferred to — and maintained on — computers, located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

We share your Personal Data within the Austin Powder Company group, which will involve the transfer of Personal Data to our overseas offices.

We may also employ Service Providers to provide the Service on our behalf, perform Service- related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may also share your Personal Data if a business transfer or change in ownership occurs and the disclosure is necessary to complete the transaction. In these circumstances, we will limit data sharing to what is absolutely necessary, and we will anonymize the Personal Data where possible.

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Data, to the United States and process it there.

If you are outside the EEA or the UK, your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Austin Powder Company will not transfer your Personal Data to an organisation or a country unless: (i) that country has been deemed to provide an adequate level of protection for personal data under applicable laws; or (ii) there are adequate controls and safeguards in place for Personal Data (for example, including contractual terms such as the EU Standard Contractual Clauses or the UK International Data Transfer Agreement, where applicable). For more details and/or to obtain a copy of the safeguards used in relation to your Personal Data, please contact us using the details below.

We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our Service Providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.

Disclosures of Data

Disclosure for Law Enforcement

Under certain circumstances, Austin Powder Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Austin Powder Company may disclose your Personal Data in the event that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Austin Powder Company
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR) and the UK GDPR

If you are a resident of the EEA or the UK, or our processing of your Personal Data is subject to EEA or UK data protection law, you have certain data protection rights.

  • The right to request access to your Personal Data. You can request a copy of the Personal Data that we hold about you directly within your account settings section. If you are unable to perform this action yourself, please contact us to assist you.
  • The right to request that we update or correct your Personal Data. You can request that any incomplete or inaccurate Personal Data is corrected directly within your account settings section. If you are unable to perform this action yourself, please contact us to assist you.
  • The right to request the deletion of your Personal Data. You can request deletion of your Personal Data directly within your account settings section. If you are unable to perform this action yourself, please contact us to assist you.
  • The right to object to the processing of your Personal Data. You have the right to object to our processing of your Personal Data where: (i) we are relying on a legitimate interest as the legal basis for the particular use of your Personal Data (unless there are legitimate grounds which override this right); or (ii) we are processing your Personal Data for direct marketing purposes.
  • The right of restriction of your Personal Data. You have the right to request that we restrict the processing of your Personal Data, for example, where you need us to hold your Personal Data even though we no longer require it, in order for you to establish, exercise or defend legal claims.
  • The right to portability of your Personal Data. You have the right to be provided with a copy of the Personal Data we have on you in a structured, machine-readable and commonly used format, or have such a copy provided to a third party controller chosen by you.
  • The right to withdraw consent to the processing of your Personal Data. You also have the right to withdraw your consent at any time where Austin Powder Company relied on your consent as the legal basis to process your Personal Data.

If you wish to exercise one or more of these rights, please contact us. Please note that we may ask you for specific information in order to verify your identity before responding to such requests.

You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA or UK. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We keep our Privacy Policy under regular review and may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your Personal Data changes during your relationship with us (for example, a new address or email address).

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By visiting this page on our website: https://austinpowder.com/unitedstates/contact/
  • By phone number: +1 (216) 464-2400
  • By mail: 25800 Science Park Dr., Cleveland, OH 44122, United States

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